Monday, 19 September 2016

Cloud Syncing and You

Hello, everyone!

We wanted to take some time to prepare a guide for cloud syncing in both Dash Quest and Tap Smiths and spend a little bit of time discussing how the system is intended to be used. In light of some recent issues that some players are having with their game data, we felt it was necessary to try and ensure that players weren't further compounding these problems due to confusion over how to use the tools. Hopefully, this guide will prove useful to some of you.

The important thing to remember with both games is that cloud sync really is more aptly referred to as a "cloud restore". Tapping the 'Sync Data' button in either game will attempt to restore the data that was most recently saved to the cloud via game complete in Dash Quest (ie. your player dies, you quit a gameplay session via the settings menu) or day over in Tap Smiths (ie. before you go to Market after your smithing day completes). There is no manual "save to cloud" solution in either game at present, so tapping the 'Sync Data' button will always prompt the game to try and pull whatever information would last have been saved to the cloud. This data may not match your current game state, and continuously attempting to save data in this manner may result in you having incorrect data after the fact.

The basic requirements for using this feature include a valid Google Play or iCloud account, with the same account being used on all devices involved in the process, compatible devices (Apple data cannot be restored on a Google device, for example), and an active wi-fi or data connection.

With all of that in mind, let's look at a typical cloud sync scenario: someone is trying to restore old data on a new device or alternate device.

In Dash Quest:

*Note: as of update 2.4.2, Dash Quest will now prompt players at the title screen if the game a) finds cloud data, and b) that data appears to be newer than save data in local storage. Players can choose to load this data or not at their discretion, and in the event that players decline, this data can still be loaded via the method below. As of update 2.4.3, we've also updated the button text to read "Restore Data", rather than "Sync Data", in the hopes of clarifying its function for players.

This feature will be most reliable if you ensure you've played the character that you wish to restore just before the sync attempt. We recommend doing so any time you're trying to restore an old game on a new device or to ensure that you last played the game on a version that supported cloud sync. Please note that some older versions of Dash Quest on both platforms did not feature cloud support, so it's always a good idea to complete a game with your desired character on the newest version possible. A Google player who last played the game in February and has since uninstalled, for example, will absolutely not have cloud data available to them.
  1. Start the game on your device. Do not proceed past the title screen.
  2. From the title screen, select settings (the small "gear"-shaped icon in the upper right of the screen.
  3. From the settings menu, select "Sync Data" (pre-2.4.3) or "Restore Data" (2.4.3 or later).
  4. The game will inform you that the cloud data will overwrite current data. If you wish to proceed, tap "yes".
  5. After a moment, the game should provide a preview of the character levels that will be restored. If this data is accurate and you wish to recover it, tap "yes".
  6. If all aspects of the process work as designed, your data should be restored on the current device.
Remember, the last completed play session is automatically saved to the cloud when the player dies or quits the game session. If you start the game and your data is not correct, completing a play session will overwrite any existing cloud data with this new, inaccurate character. Please be cautious and use your best judgment when using the feature.

In Tap Smiths:

This feature will be most reliable if you ensure you've played the character that you wish to restore just before the sync attempt. We recommend doing so any time you're trying to restore an old game on a new device or to ensure that you last played the game on a version that supported cloud sync. All versions of Tap Smiths include cloud support.
  1. Start the game on your device. If it's a new install, the game must be played in order to continue; proceed to step 2. If there is existing data on your device, proceed to step 4.
  2. You must play through the first day in order to sync. Do so as normal, or if you prefer, select the "pause" icon in the upper right corner. From this menu, tap "quit day". This will allow you to proceed to the Merchant screen.
  3. Complete the Merchant screen and return to the title menu. 
  4. Without beginning another session, choose the "settings" icon in the upper right corner.
  5. From the settings menu, select "Sync Data".
  6. The game will inform you that the cloud data will overwrite current data. If you wish to proceed, tap "yes".
  7. After a moment, the game should provide a preview of the smithing level and day that will be restored. If this data is accurate and you wish to recover it, tap "yes".
  8. If all aspects of the process work as designed, your data should be restored on the current device.
If you have followed all of these steps and meet all of the criteria mentioned above and you continue to have issues restoring data from the cloud, there is potentially still an issue and we'd like to hear more from you. Any information about your device or circumstances could assist us in resolving the issue for other users and potentially yourself. Please direct support inquiries to support@tinytitanstudios.com.

Please understand that we want to ensure these systems are as reliable for players as possible, but we have not been able to reproduce them during our test cycles. It's critical that we learn any information we can about replicating the issues so we can effectively address them. We're tremendously appreciative to our players who've reached out so far and hope we can resolve these issues for everyone in the very near future.

5 comments:

  1. I recently succumbed to my curiosity and rented the movie "Marley & Me." I resisted this like the plague, since I read and loved the book and knew that a movie would not be able to do this wonderful story justice.
    Owen

    ReplyDelete
    Replies
    1. Owen,

      We feel you. So did Sheryl (http://ezinearticles.com/?Movie-Review---Marley-and-Me&id=2820897)

      Take care sir and happy dashing!

      Delete
  2. Hi, i have version 2.6.0 of Dash Quest and a new Smartphone (Moto G4), Andriod 6.0.1. There is only a "sync data", not a "restore data" and this isnt working (an old savegame is restored). Thx for help.

    ReplyDelete
  3. My Gmail account was recently hacked and completely destroyed... Now my Google Play is inaccessible. I don't mind restarting, but I really want the 1 year anniversary items... How can we fix this issue?

    ReplyDelete
  4. Really so convenient service that allows you to work with files, especially if these files are needed not only by one person. I also advise you to keep this at your fingertips https://yumdownload.com/syncback-se , in case something goes wrong with Microsoft servers. Once this software saved my life, as the antivirus deleted my project, which I did more than three months ago.

    ReplyDelete